Mai has over 17 years of experience working in the development sector. She has worked with the key players in the sector such as the government, donors, and NGOs. Key areas of expertise include open government, social accountability, stakeholders’ engagement, public participation, preventing violent extremism, and gender. Her work includes strategic design, evaluation, and capacity building.

Mai is a member of the World Bank Group's Expert Advisory Council on Citizen Engagement 2019-2021, and the "Expert Hub on AML CFT" for NPOs, founded in the Netherlands, in 2017. She was also a member of the Yarmouk University Law College Board 2019.


Since 2018, she has advised the government of Jordan on improving its open government agenda and enhancing its engagement with stakeholders. She led the development and implementation of Jordan’s OGP fourth and fifth national action plans, 2018-2020 and 2021-2025, respectively. 

Mai is well-known for her dedication and support for empowering local women in the region. She co-founded the civil society organization Al-Hayat Centre (RASED) in 2006, a pioneering CSO working on social accountability, women and youth empowerment, and community cohesion in Jordan. She has also contributed to building the capacity of hundreds of local NGOs' staff and volunteers in the MENA and Gulf regions to better serve their communities and sustain social change. 

Mai holds a Major Programme Management degree from the University of Oxford, where she was awarded the women's scholarship from Said Business School.